Privacy Policy

01 / using this policy

Website and inquiry scope

This policy applies when you visit this website or send Chanceandtoken a direct communication through a website form, email link, telephone link, or another contact route shown on the site. It is intended to explain, in plain English, the information that may be involved in those interactions and how it may be handled.

Chanceandtoken is a physical, land-based Australian venue. Website inquiries may relate to the bistro, poker lounge, card poker room, poker nights, poker tables, or a poker table reservation inquiry. This policy is focused on those website and venue communications, rather than on activities outside that practical context.

02 / collection

Information we may collect

Information you provide

You may choose to provide information when you use a website contact form or otherwise contact the venue. Depending on what you choose to include, this may involve your name, email address, phone number, preferred inquiry details, and the content of your message. Some inquiries may be brief, while others may include practical information that helps us understand the nature of your request. We do not state that every item of information is required for every contact; the information involved will depend on the details you decide to provide.

Reservation and visit inquiries

When you ask about a bistro booking, a venue visit, or a poker table reservation, your inquiry may include details needed to consider and respond to it. For example, you might supply a requested poker night, a card poker room inquiry, a group size, timing preferences, or your preferred way to be contacted. These details help us respond in the context of an in-person venue arrangement. Sending an inquiry does not by itself mean that an arrangement has been confirmed.

Website usage information

Visits to the website may generate technical and operational information, such as the browser or device used, pages viewed, approximate access time, and similar information that can assist with operating the site. This type of information may be generated through normal website use and may not identify you directly on its own. Where cookies or similar website technologies are relevant, further information is available in our Cookie Policy. We do not use this policy to describe specific analytics tools, advertising networks, or tracking vendors.

03 / use

How information is used

Chanceandtoken may use information received through the website or a direct inquiry for the practical purposes set out below. The purpose depends on the nature of the information and the request you have made.

Purpose 01

Respond to inquiries

Contact details and messages may be used to answer questions and follow up on requests sent to the venue. This can include general questions about Chanceandtoken, the bistro, or the poker lounge, as well as requests for further practical information.

Purpose 02

Manage requested arrangements

Details you supply may be used to consider and coordinate reservation inquiries for physical poker tables or venue visits. An inquiry helps us understand the request and respond appropriately; it is not necessarily a confirmed arrangement or final venue commitment.

Purpose 03

Operate and improve the website

Website usage information may be used to maintain site functionality, understand how pages are used, and improve the visitor experience. Questions that relate specifically to cookies should be read alongside the Cookie Policy.

Purpose 04

Meet applicable obligations and protect the venue

Information may be used where reasonably necessary to meet applicable requirements, respond to lawful requests, resolve issues, or help protect the website, venue, visitors, and staff. We use this purpose in a measured way that is relevant to the matter involved.

04 / handling

Disclosure, retention, and security

When information may be disclosed

Chanceandtoken may disclose information to service providers or other parties where this is reasonably necessary to operate the website, respond to an inquiry, meet applicable obligations, or protect rights and safety. For example, a party may need relevant information to assist with a website function or an inquiry that you have asked us to address. Any disclosure is intended to be limited to what is reasonably necessary for the relevant purpose. We do not use this policy to identify unverified partners or processors, and disclosure is not described as unlimited or routine.

How long information is retained

We retain information only for as long as it is reasonably needed for the purpose for which it was collected or received. This may include time needed to respond to an inquiry, maintain appropriate records, resolve a concern, or meet applicable obligations. Retention can vary according to the nature of the information, the request, and any ongoing matter connected with it. We do not set a single fixed retention period in this policy because the appropriate period may differ between communications and circumstances.

Security approach

Chanceandtoken takes reasonable steps to help protect information from unauthorised access, loss, misuse, or disclosure. The safeguards appropriate to an inquiry or website interaction may depend on the type of information involved and how it is handled. Even so, no method of website transmission or information storage can be guaranteed to be completely secure. We encourage visitors to take care with the information they choose to send through the website and to contact us if they have a privacy concern about a communication they have made.

05 / your choices

Your choices and rights

If you have a question about personal information connected with a website inquiry, we encourage you to contact Chanceandtoken using the details below. The following points explain the kinds of privacy requests and concerns you may raise.

Access and correction requests

You may contact Chanceandtoken to request access to personal information held about you or to ask for inaccurate or out-of-date information to be corrected. Before acting on a request, we may need reasonable details to understand what information it concerns and to confirm that the request is being made by, or with appropriate authority from, the relevant person. A request will be considered in the context of the information available and any applicable requirements that may affect how it can be addressed.

Questions, concerns, and complaints

If you have a privacy question, concern, or complaint, please contact the venue first so that the matter can be reviewed and responded to. You can write to [email protected] and include enough detail for us to understand the issue, such as the nature of your inquiry and the contact details you used. We will use the information you provide about the concern to help review and respond to it in a practical and appropriate way.

Third-party links

This website may include links to other websites for visitor convenience. If you choose to access an external site, its privacy practices are governed by that site and not by this policy. Chanceandtoken is not responsible for the privacy practices, content, or handling of information by external sites. Before providing information to another website, we encourage you to read its privacy information and consider how it describes the collection, use, and disclosure of personal information.

06 / contact

Contact and policy changes

Contact Chanceandtoken about privacy

For questions, requests, or concerns about this privacy policy or personal information connected with a website inquiry, please use the contact details below. These details are provided specifically as the privacy contact route for Chanceandtoken Bistro & Poker Lounge.

Email: [email protected]
Phone: +61 3 9419 7362
Venue address: 214 Brunswick Street, Fitzroy, VIC 3065, Australia

Changes to this policy

Chanceandtoken may update this policy from time to time to reflect changes in website or venue inquiry practices. The current version will display its effective date at the top of this page so visitors can identify the version in force. The effective date for this version is 7 September 2026. We do not undertake to provide individual notice of every revision.